Terms of Service

Version 2026-10-17 · Last updated 17 October 2026 · Questions: gwadmin@w3jdev.com

These Terms apply between W3J LLC (trading as Bijou AI) and the business that signs up for or orders Bijou ("Customer", "you"). By creating an account, ticking the acceptance box, or signing an order, you agree to them.

1. The service

Bijou is an AI assistant that answers your customers on WhatsApp and Telegram, books appointments, hands conversations to your staff, and reports to you. On the managed plan we set it up, run it and tune it for you. Features marked "Coming soon" on our website are not part of the service until we tell you they are live.

2. Plans, fees and refunds

Fees are those shown on our pricing page or in your order at the time you buy (currently a one-time setup fee plus a monthly managed fee).
Monthly fees are billed in advance through Stripe and renew until cancelled. You can cancel at any time; cancellation takes effect at the end of the current billing month.
30-day money-back guarantee: if you are not satisfied in your first 30 days, email us and we will refund the fees you paid.
Third-party costs you choose to add (for example your own Cal.com or Google accounts) are yours.

3. WhatsApp connection — important risk notice

Bijou currently connects to your WhatsApp number as a linked device through an open-source connector, not through the official WhatsApp Business Platform (Cloud API). WhatsApp's terms restrict automated and unofficial access, and WhatsApp may warn, limit, suspend or ban a number that uses it. A ban can mean losing that number and its chat history. By using Bijou on WhatsApp you confirm you understand and accept this risk. To reduce it, use Bijou mainly to reply to people who message you first, message others only with their opt-in, and avoid bulk sending. We will tell you when an official-API connection is available.

4. Your responsibilities

Have a lawful basis (for example consent) for every person you message, and only send marketing to people who opted in. Honour opt-outs (for example "STOP").
Do not upload purchased or scraped contact lists, or use Bijou for spam, harassment, unlawful, deceptive or adult content, or to impersonate others.
Tell your customers that they may be talking to an AI assistant (see AI Disclosure), and publish your own privacy notice.
Do not use Bijou to give medical, legal, financial or other professional advice. Configure it to book appointments, answer factual FAQs and hand anything else to qualified staff.
Keep your knowledge base accurate and review conversations. You are responsible for the information you give Bijou to share.
Keep your login credentials secure.

5. AI output

Bijou's replies are generated by AI and can be wrong or incomplete. We design it to answer from your knowledge base and to hand over when unsure, but we do not guarantee any reply is correct. You can take over any conversation at any time.

6. Data protection

For personal data in your conversations, you are the controller (data user) and we are your processor. We will:

process it only to provide the service and on your documented instructions;
keep it confidential and protect it with appropriate security measures;
use only the sub-processors listed on our Sub-processors page, and give you at least 14 days' notice by email or on that page before adding a new one, so you can object;
help you respond to data-subject requests and meet your security, breach and impact-assessment duties;
notify you without undue delay after becoming aware of a personal data breach affecting your data;
not use your conversation data to train AI models;
delete or return your data within 90 days after the end of the service, unless the law requires us to keep it; and
make available information reasonably needed to show compliance.

Our Privacy Notice describes our own processing. A separate Data Processing Agreement is available on request.

7. Ownership

You own your content and data. We own the Bijou software, prompts, models configuration and website. You give us permission to use your content only to provide and support the service.

8. Availability and support

We aim to keep Bijou available around the clock but do not guarantee uninterrupted service, and we do not currently offer an uptime commitment. We may carry out maintenance and will try to give notice of planned downtime. Support is by WhatsApp and email.

9. Liability

To the extent the law allows: the service is provided "as is"; neither party is liable for indirect or consequential loss, lost profits or lost data; and our total liability for any claim is limited to the fees you paid us in the 12 months before the claim. Nothing limits liability that cannot legally be limited.

10. Suspension and termination

You can stop using Bijou at any time. We may suspend or end the service if you break these Terms, do not pay, or your use puts others at risk. On termination, your access ends and Section 6 applies to your data.

11. General

We may update these Terms. We will email Customers about material changes at least 14 days before they apply.
These Terms are governed by the laws of the State of Wyoming, USA, without affecting any mandatory rights you have under the law where you are based, including Malaysia's PDPA.
Contact: gwadmin@w3jdev.com.